Privacy Policy

1. Introduction Specialized Dispatch LLC ("we," "us," or "our") operates the Specialized Permits website (the "Service"). We are committed to protecting the privacy of our users ("user," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. Please read this policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect We may collect information about you in a variety of ways. The information we may collect on the Service includes: Personally Identifiable Information (PII): Information such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Service or when you choose to participate in various activities related to the Service, such as online chat and message boards. Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange services from the Service. We do not store any payment information. We use well vetted payment processors and are not able to view or retrieve payment information. You may ask at any time to have your information deleted from their secure platforms.  

3. How We Use Your Information Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to: Create and manage your account. Process your transactions and permit applications. Email you regarding your account or order. Fulfill and manage purchases, orders, payments, and other transactions related to the Service. Increase the efficiency and operation of the Service. Monitor and analyze usage and trends to improve your experience with the Service. Notify you of updates to the Service. Offer new products, services, and/or recommendations to you. Prevent fraudulent transactions, monitor against theft, and protect against criminal activity. Request feedback and contact you about your use of the Service.

4. Disclosure of Your Information We may share information we have collected about you in certain situations. Your information may be disclosed as follows: By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. With Your Consent: We may disclose your personal information for any other purpose with your consent.

We do not sell your personal information to third parties.

5. SMS Communications If you choose to provide us with your mobile phone number, you consent to receive SMS/text messages from us. These messages may include notifications regarding your account, permit application status, transaction alerts, and other service-related communications. Frequency of these messages will vary. Your information will not be used or sold to third party services for marketing/promotional, or other uses. You understand that standard message and data rates from your mobile carrier may apply. You may opt-out of receiving SMS/text messages at any time by replying "STOP" to any message you receive from us. For help, you may reply "HELP".